Work confidently and reduce risk in remote and challenging environments.
Through a single point of contact, RMI’s Topside Assistance extends world-class medical advice and resources to anywhere in the world.
Topside Assistance clients access RMI’s Global Coordination Center (GCC) by phone, email, secure video chat software, or telemedicine device from anywhere in the world. They are instantly connected with an RMI Medical Coordination Specialist, who provides the connection to all Topside Assistance resources.
Average time it takes to speak to a medical professional when calling RMI Topside Assistance
Includes consultations with actively practicing, board-certified emergency and specialist physicians. We partner with the George Washington University Medical Faculty Associates, who thoroughly understand the complexities of medical care in remote settings, and understand the impact their decisions have on health and safety reporting.
Dedicated Case Coordinator
An RMI Medical Coordination Specialist coordinates, tracks, and documents every aspect of each case in our electronic medical record system, from start through resolution.
Medical Facility Referrals
Combining our own experience with key medical and security intelligence partners, we provide referrals to vetted medical and dental facilities worldwide, and let you know which facilities to avoid.
Global Evacuation Coordination
By accurately assessing and managing a situation, we often help you prevent costly and avoidable evacuations. If the need for an evacuation arises, RMI Topside Assistance coordinates every step through our network of ground and air transportation providers and medical facilities.
Hospital Admission and Payment Guarantees
We arrange and guarantee hospital admission and payment for medical costs in order to avoid any delays in care.
Clients receive the ability to purchase prescription medications through RMI.
Medical Interpreting Services
Medical interpretation services are available in over 200 languages.
Imminent Life Threat Protocols
Clients are never greeted by an automated recording. All calls connect directly to RMI Medical Coordination Specialists who are themselves trained medical providers. Utilizing protocols authorized by RMI’s Medical Director, they can address primary life threats such as choking, anaphylaxis, and severe bleeding in the critical moments before a physician comes to the line.
Contact us today to connect with a Remote Medical International representative to learn more about Topside Assistance and our other medical support services or visit our Topside FAQs page.
RMI’s 24/7 Topside Assistance vs. Global Assistance
We are often asked what the difference is between RMI’s 24/7 Topside Assistance compared to a global medical and security assistance policy, such as those offered by RMI’s partner, Healix International. The primary difference is that our service is specifically designed to direct the onsite medical treatment of personnel working on a project or at a specific site. Global assistance policies, on the other hand, are part of a comprehensive and compliance-driven travel risk management program. These programs are designed to provide a wide variety of medical, security and travel tracking resources to organizations that have travelers, expats, and accompanying family members at locations worldwide.