ASSISTANCE SERVICES

Global Evacuation Services

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We specialize in the medical, logistical, and regulatory processes necessary to relocate patients in a safe, efficient, and cost-effective manner. When a medical emergency requires definitive or superior care, we coordinate efficient, timely, and safe evacuations from point of injury to the nearest and most suitable medical facility.

With access to a fleet of air ambulances and a global network of vetted regional partners, our 24/7 Global Coordination Center helps companies navigate the world’s most difficult extraction points by connecting with expert aviation and medical staff to ensure the highest quality of patient care.

Every flight is conducted by highly experienced and certified flight crews trained in patient handling and critical care transfers. We can also coordinate non-medical evacuations in the event of political unrest or natural disaster.

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International Repatriation

Our team is supported by an extensive database of medical, aviation, and surface transport contacts worldwide. If a patient is able to travel back to their home country, we coordinate repatriations with options that include:

  • Bed-to-bed road transfers by ambulance or medical car
  • Commercial flights (seated, stretcher, or full Intensive Care Unit)
  • Air ambulance

For all repatriations and medical evacuations, we liaise with the treating doctor, monitor the patient’s condition, establish transportation clearance and booking, and secure a hospital bed. We also arrange and guarantee hospital admission and payment for medical costs to avoid any delays in care.

In the unfortunate event of a death, we can also provide the repatriation of human remains with the necessary sensitive handling of the case.

Client Communication

From initial inquiry to hospital delivery, we keep you up to date on the evacuation process. With instant access to medical interpreters speaking more than 200 languages, we can ensure that communication will not be a barrier.

Our Medical Network Administration team performs regular audits on agreements with higher-level care facilities and test compliance to ensure evacuation readiness is maintained.

We consolidate all medical records and logistical details from evacuations and repatriations into the patient’s secured electronic file for future reference.

Global Evacuation and Repatriation Services Include:

  • Medical Facility Referrals
    Combining our internal experience with key medical and security intelligence partners, we provide referrals to vetted medical and dental facilities worldwide. Just as important, we know which facilities to avoid.
  • Global Evacuation Coordination
    By accurately assessing and managing risky situations, we often help you avoid costly medical and non-medical evacuations. If the need for an evacuation arises, our topside specialists coordinate every step through our network of ground and air transportation providers and medical facilities.
  • Hospital Admission and Payment Guarantees
    We arrange and guarantee hospital admission and payment for medical costs to avoid any delays in care.
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“Our employees work in some of the world’s harshest and most remote environments. We count on Remote Medical International to be there with us every step of the way, to help us prevent incidents from occurring, and if something were to occur, to help us minimize the problem and remedy the situation as quickly as possible.”

Tim Granlie, HSE Manager, ION Geophysical

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