ASSISTANCE SERVICES

Global Topside Support

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Remote Medical International provides 24/7/365 topside medical support led by doctors and consultants experienced in remote healthcare to support our medical personnel on site and to prevent loss of life from accidents or emergencies occurring onshore and offshore.

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Healthcare Guidance Anywhere, Anytime

Our topside support services extend world-class medical advice and resources to any location in the world at any time. The Remote Medical International Global Coordination Center is instantly accessible by phone, email, secure video chat software, or telehealth device.

On average, it takes only seven seconds to speak with a Medical Coordination Specialist who oversees all aspects of case management and provides connection to all of our topside support resources.

24/7 Topside Support Services Include:

  • Medical Advice
    Includes consultations with actively practicing, board-certified emergency and specialist physicians.
  • Medical Case Coordinator
    A Remote Medical International Medical Coordination Specialist facilitates, tracks, and documents every aspect of each case in our electronic medical record system from start through resolution.
  • Medical Interpreting Services
    We provide medical interpretation services in over 200 languages.
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24/7 Topside Support vs. Global Medical Assistance

We are often asked what the difference is between our 24/7 topside support services and a global medical and security assistance policy. The primary difference is that our topside services are specifically designed to direct the on-site medical treatment of personnel working on a project or at a specific site.

Global medical assistance policies, on the other hand, are part of a comprehensive and compliance-driven travel risk management program. These programs are designed to provide a wide variety of medical, security, and travel tracking resources to organizations that have travelers, expats, and accompanying family members at locations worldwide.

We provide both types of services to best fit your medical and safety needs.

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“Remote Medical International has worked on both Bibby Wavemaster vessels providing medics in support of various offshore wind projects over recent years. The onboard medics were backed up by the operations team and topside doctors, and while the medic was able to deal with the numerous day-to-day minor ailments without referring to the shoreside doctor, when support was requested, the Remote Medical system worked seamlessly with their topside specialist doctors authorizing and assisting the medic to treat. Remote Medical instilled in all embarked personnel a high degree of confidence that their wellbeing and safety were always at the forefront of Bibby Management’s minds.”

Mark Whitehead, Commercial Manager, Bibby Marine Services

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